All of us are familiar with turning on “read receipt” and “delivery receipt” while composing an important message to make sure that the message has been delivered & read by the recipients.
Though this option was useful to some extend in knowing whether the email was read, recipients could always deny sending “read receipt” to the sender.
With Exchange 2010, you can turn on this feature globally, which means that all emails flowing in your organization can be checked for it’s “read status”. The good thing is that the sender can do it him/herself. Let me explain the feature in action.
By default, the feature is disabled. This is the case in both Exchange 2010 & SP1. To check the current configuration, run Get-OrganizationConfig | fl read*
To turn on the feature, run Set-OrganizationConfig –ReadTrackingEnabled $true
Now that the feature is turned on, let me send an email from my account (Rajith) to a test account that I have created (Raj Test). To check the status of the message, right click the message from the Sent Items & click “Open Delivery Report” (in OWA).
To do the same in Outlook 2010, open the email, go to File –> Open Delivery Report.
My delivery report to the test user shows that the email was submitted & delivered, but not read yet.
Once the email gets read, the delivery report reflects the same.
This stops the normal excuse we hear when we don’t get a timely response for a sent email – “I haven’t seen your email”…
Sergio March 4, 2011 at 3:23 pm
Hello,
Currently when I select Open Delivery Report In the outlook 2010,I get redirected to the exchangeserver.***.lan/ecp/personalsettings in the internet explorer.
Is there a way to set up this report to open right in the outlook.
Thanks
Thanks
Rajith Jose Enchiparambil March 5, 2011 at 10:14 am
No, delivery reports are part of Exchange Control Panel which is built into OWA.
Sergio March 5, 2011 at 2:13 pm
Thank You,
One more question, when I click on the delivery report in outlook 2010 I get redirected to the OWA page (https://exchangeserver,***.lan/ecp/personalsettings) when the page loads I get a certificate error. But when I am in IE explorer and go directly to https://exchangeserver,***.lan/ecp address it loads fine with no security certificate error. Any idea why it's doing it.
Thanks
Joop October 24, 2012 at 2:35 pm
thank you for this information,
It works like a charm for mail between two users.
But somehow it doesn’t work for us when the mail is sent to multiple user at the same time.
Any ideas on that?
Rajith Enchiparambil October 25, 2012 at 7:08 am
I am not sure about that Joop. Is it when you send to a distribution group?
Lyn March 12, 2013 at 10:21 pm
I get delivery status but no read status, does the recipient have to do more than read it?
Thanks
Rajith Enchiparambil March 13, 2013 at 11:59 pm
No, once the recipient reads it, you should see it.
What do you see once the email has been read?