I came across this error at a customer site while installing the latest update rollup for Exchange Server 2010. Though I have seen this error before, I forgot to share it and hence posting it now.
“Setup Wizard for Update Rollup 4 for Exchange Server 2010 (KB982639) ended prematurely because of an error. Your system has not been modified. To install this program at a later time, please run the installation again.”
Looking at the “installed updates” indicates that the update rollup 4 has been installed properly.
Being curious, I checked the version in the properties of Exsetup.exe in the Bin folder. It shows the file version as 14.0.702.0, whereas a successful installation of update rollup 4 shows 14.0.702.1.
It looks like the setup has gone someway, making changes before giving up, showing the error message above.
The problem is that the server had “User Access Control” turned on, which is recommended. One way of installing the update successfully is to turn off UAC for the period of installation. I would recommend to keep the UAC turned on. So, how can we successfully install the update without the error message above? Right clicking the file with “shift” key pressed doesn’t bring an option to “Run as administrator”.
The solution is to open a command prompt with “Run as administrator” option and run the update rollup file, which will give the setup the necessary permission to install the update rollup successfully.
manfri July 2, 2010 at 6:03 am
You are the man who saved my day…
thank you very much!!
Rajith Jose Enchiparambil July 2, 2010 at 6:56 am
Thanks Manfri.
Robert Quimbey August 4, 2010 at 10:11 pm
I found opening the logfile it created in the c:exchangesetuplogs helpful. It timed out stopping services. Exchange search had an error in the applog. I had to kill it (it auto restarts) stop the service, then reinstall the rollup. All is fine.
Cheers,
Robert Quimbey
Rajith Jose Enchiparambil August 5, 2010 at 8:14 am
Thanks Robert.
Demo7up October 8, 2010 at 6:10 pm
You definitely are the man this was pissing me off!
Rajith Jose Enchiparambil October 8, 2010 at 6:37 pm
Thanks Demo.
Anonymous December 3, 2010 at 4:24 pm
VERY HELPFUL!
Rajith Jose Enchiparambil December 3, 2010 at 4:48 pm
Thanks.
Anonymous February 3, 2011 at 4:09 pm
Helpful, Thanks
Anonymous March 6, 2011 at 1:56 pm
All i did in my case was to right click on the update file and click on unblock to allow me access to the installation.
Anonymous April 6, 2011 at 10:08 pm
I tried to use Unblock on Rollup 3-v3 but that wasn't enough.
Thanks for the tip on Administrator CMD to launch the update.
Rajith Jose Enchiparambil April 7, 2011 at 7:20 pm
No problem
Delmiro July 28, 2012 at 7:00 pm
thank you!
Rajith Enchiparambil July 29, 2012 at 10:28 am
Glad to help Delmiro.
Arturo Soler August 18, 2012 at 5:49 pm
Ok. Thanks. Every time I see an msp file I thing: I should open CDM as admin, but…
Rajith Enchiparambil September 17, 2012 at 10:21 am
Yes, open cmd as admin, always!
Domomi August 22, 2012 at 12:53 pm
THANKS A LOT!
Rajith Enchiparambil September 17, 2012 at 10:23 am
Thanks Domomi
Benoit Dupuis October 18, 2012 at 1:20 pm
Thank you !
I found your post on google and in 5 minutes my instalaltion was starting.
Rajith Enchiparambil October 19, 2012 at 6:56 am
Thanks Benoit.